We know it can seem tricky figuring out your fit and sizing with online shopping. That is why we have done everything we can to ensure finding your fit is as easy as possible. You can find our size guide on all our pages as well as our find your fit quiz at the top of our menu. Giving you more specific answers based on your body type. If you still have questions regarding size, you can also reach us via live chat and email Info@zuela.co.uk.

What Size am I?


At Zuela, We believe in being eco conscious whenever possible. So we suggest hand washing your intimates, however they can be washed up to 30 . Due to it's antibacterial properties bamboo can be washed less frequently than most materials. We also suggest using a Guppy Friend if machine washing to continue to lower your impact.  

How should I wash my intimates?

 
Our intimates are the ultimate comfort in lingerie, intricately made from breathable bamboo jersey and certified organic cotton. Made from 95% Bamboo Jersey, 5% Elastane (Black & White) 
Made from 46% organic cotton and 46% bamboo + elastane (Grey). Our lace is made from 100% nylon and we are working towards making this from recycled lace. Our T-shirts are made from 100% organic cotton. We make it our mission to ensure all of our products are made, sourced and produced as sustainably as possible. We are currently looking at new ways of working with recycled and eco friendly materials to continue to improve our eco efforts and your comfort. 

What are my Intimates made of?


Healing crystals are minerals and rocks that come from the earth. They admit high frequencies of energy that can support you in your physical and mental wellbeing. Crystals admit vibrations of energy and our universe is in a constant state of vibration. Crystals are great at holding a stable vibration due to their crystalline lattice structure. We on the other hand can have unstable vibrations due to our emotions and the stresses of daily life. When these are unbalanced we can become sick and unwell, mentally and physically. Due to this crystals can be used as a wellness tool to help balance ourselves, along with other daily practices. 

What are Healing Crystals?

 
On the left of your intimates, you will find a pocket for your healing crystals. Our pockets are specially designed to sit in a discreet place close to your heart, where you won't feel or loose them but the energy will still work to balance your emotions. Each piece comes with your own choice of crystals so that you can create your own crystalwear routine. Harnessing the energy of the crystals as they support you. 

How do Crystal Pockets work?


We use Royal Mail Carbon Neutral shipping for 3-5 UK delivery as well as First Class and Recorded Delivery for an extra cost. 
Shipping will be calculated at checkout and depends on your country of origin. 

How much does Shipping cost?


If you haven’t received your order within the estimated delivery, please contact us at Info@zuela.co.uk to make sure we have your correct address. Please keep in mind that it can take up to 3-5 working days for deliveries within the UK and up to 7 working days for deliveries within the EU and up to 10 working days for the rest of the world.

I haven't received my order?


We currently do not except returns due to hygiene reasons however if require an exchange on acceptable items please get in touch Info@zuela.co.uk 

If your purchase was not suitable, we except exchanges for new sizes.

EXCHANGES:

Need a different size? We are happy to issue exchanges on items such as:

Self – Love Slip Dresses
Chakra Bralette
Quartz Bra
T - shirts 

You can also see our returns policy at the bottom of the page for further details. 

Can I return my order?